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International removals
National moving
Pet transport
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FIDI
IAM
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About
Established in 2002, Royal Relocations has forged a reputation for providing excellent and reliable relocation services.
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Reviews
35
Sirelo and Google reviews
0% of the users recommend this moving company
L.B.
6 April 2026
on Sirelo
**THE WORST SHIPPING COMPANY IN MALAYSIA**
**MAIN POINTS**
1. They provided a much lower quote than other companies (16 CBM), then after packing increased it to 29 CBM—almost double.
2. My wife’s phone went missing from the kitchen countertop. We traced it to Royal Relocations’ warehouse. They said they likely packed it.
3. Several of our items were broken on arrival.
4. Their customer service is rude and unprofessional. Their English is poor, responses are often delayed by days, and once they had our money, they showed no care. They never apologized for any mistakes.
**DETAILS**
We got 3 quotes for moving from Malaysia to Korea. Two companies quoted around 20 CBM, while Royal Relocations quoted 16 CBM, so we chose them.
During packing, we noticed inefficiencies:
* They rarely disassembled furniture (e.g., chairs were boxed individually instead of dismantled).
* Small items (like a small artificial Christmas tree) were packed as separate boxes instead of consolidated.
* Unlike previous movers, they removed items from cupboards and packed them separately, increasing volume unnecessarily.
At the end, they revised the quote to 29 CBM—nearly double the original estimate.
---
**中文翻译 (Chinese)**
**马来西亚最糟糕的搬家公司**
**要点**
1. 他们最初报价远低于其他公司（16立方米），但打包后却提高到29立方米，几乎翻倍。
2. 我妻子的手机在厨房台面上失踪，我们追踪到在他们仓库。他们说可能被打包进去了。
3. 有多件物品在运输过程中损坏。
4. 客服态度粗鲁、不专业，英语沟通困难，回复经常延迟几天，收钱后完全不负责，从未道歉。
**细节**
我们从马来西亚搬到韩国，共获得3家报价。其他两家约20立方米，而Royal Relocations报价16立方米。
但在打包过程中：
* 家具几乎不拆卸
* 小物件单独打包
* 柜子里的物品被全部取出分开打包
最终他们将报价提高到29立方米。
---
**हिंदी अनुवाद (Indian - Hindi)**
**मलेशिया की सबसे खराब शिपिंग कंपनी**
**मुख्य बिंदु**
1. पहले कम कोटेशन (16 CBM), बाद में बढ़ाकर 29 CBM कर दिया—लगभग दोगुना।
2. मेरी पत्नी का फोन किचन से गायब हुआ और उनके वेयरहाउस में ट्रेस हुआ। उन्होंने कहा शायद पैक हो गया होगा।
3. कई सामान टूटे हुए पहुंचे।
4. कस्टमर सर्विस खराब, रूखा व्यवहार, जवाब में देरी, और कोई माफी नहीं।
**विवरण**
हमने 3 कंपनियों से कोटेशन लिया। बाकी ने 20 CBM बताया, जबकि Royal Relocations ने 16 CBM दिया।
लेकिन पैकिंग के दौरान:
* फर्नीचर नहीं खोला गया
* छोटे सामान अलग-अलग पैक किए गए
* अलमारी का सामान निकालकर अलग पैक किया गया
अंत में उन्होंने कोटेशन बढ़ाकर 29 CBM कर दिया।
---
**Terjemahan Bahasa Melayu (Malay)**
**SYARIKAT PENGHANTARAN TERBURUK DI MALAYSIA**
**PERKARA UTAMA**
1. Mereka beri sebut harga rendah (16 CBM), kemudian naikkan ke 29 CBM selepas packing—hampir dua kali ganda.
2. Telefon isteri saya hilang dari dapur, dikesan di gudang mereka. Mereka kata mungkin sudah dipack.
3. Beberapa barang rosak semasa sampai.
4. Khidmat pelanggan sangat teruk—kasar, lambat respon, tiada permohonan maaf.
**BUTIRAN**
Kami dapat 3 sebut harga. Dua syarikat sekitar 20 CBM, Royal Relocations beri 16 CBM.
Semasa packing:
* Perabot tidak dibuka
* Barang kecil dipack berasingan
* Barang dalam almari dikeluarkan dan dipack berasingan
Akhirnya mereka naikkan kepada 29 CBM.Read more
**MAIN POINTS**
1. They provided a much lower quote than other companies (16 CBM), then after packing increased it to 29 CBM—almost double.
2. My wife’s phone went missing from the kitchen countertop. We traced it to Royal Relocations’ warehouse. They said they likely packed it.
3. Several of our items were broken on arrival.
4. Their customer service is rude and unprofessional. Their English is poor, responses are often delayed by days, and once they had our money, they showed no care. They never apologized for any mistakes.
**DETAILS**
We got 3 quotes for moving from Malaysia to Korea. Two companies quoted around 20 CBM, while Royal Relocations quoted 16 CBM, so we chose them.
During packing, we noticed inefficiencies:
* They rarely disassembled furniture (e.g., chairs were boxed individually instead of dismantled).
* Small items (like a small artificial Christmas tree) were packed as separate boxes instead of consolidated.
* Unlike previous movers, they removed items from cupboards and packed them separately, increasing volume unnecessarily.
At the end, they revised the quote to 29 CBM—nearly double the original estimate.
---
**中文翻译 (Chinese)**
**马来西亚最糟糕的搬家公司**
**要点**
1. 他们最初报价远低于其他公司（16立方米），但打包后却提高到29立方米，几乎翻倍。
2. 我妻子的手机在厨房台面上失踪，我们追踪到在他们仓库。他们说可能被打包进去了。
3. 有多件物品在运输过程中损坏。
4. 客服态度粗鲁、不专业，英语沟通困难，回复经常延迟几天，收钱后完全不负责，从未道歉。
**细节**
我们从马来西亚搬到韩国，共获得3家报价。其他两家约20立方米，而Royal Relocations报价16立方米。
但在打包过程中：
* 家具几乎不拆卸
* 小物件单独打包
* 柜子里的物品被全部取出分开打包
最终他们将报价提高到29立方米。
---
**हिंदी अनुवाद (Indian - Hindi)**
**मलेशिया की सबसे खराब शिपिंग कंपनी**
**मुख्य बिंदु**
1. पहले कम कोटेशन (16 CBM), बाद में बढ़ाकर 29 CBM कर दिया—लगभग दोगुना।
2. मेरी पत्नी का फोन किचन से गायब हुआ और उनके वेयरहाउस में ट्रेस हुआ। उन्होंने कहा शायद पैक हो गया होगा।
3. कई सामान टूटे हुए पहुंचे।
4. कस्टमर सर्विस खराब, रूखा व्यवहार, जवाब में देरी, और कोई माफी नहीं।
**विवरण**
हमने 3 कंपनियों से कोटेशन लिया। बाकी ने 20 CBM बताया, जबकि Royal Relocations ने 16 CBM दिया।
लेकिन पैकिंग के दौरान:
* फर्नीचर नहीं खोला गया
* छोटे सामान अलग-अलग पैक किए गए
* अलमारी का सामान निकालकर अलग पैक किया गया
अंत में उन्होंने कोटेशन बढ़ाकर 29 CBM कर दिया।
---
**Terjemahan Bahasa Melayu (Malay)**
**SYARIKAT PENGHANTARAN TERBURUK DI MALAYSIA**
**PERKARA UTAMA**
1. Mereka beri sebut harga rendah (16 CBM), kemudian naikkan ke 29 CBM selepas packing—hampir dua kali ganda.
2. Telefon isteri saya hilang dari dapur, dikesan di gudang mereka. Mereka kata mungkin sudah dipack.
3. Beberapa barang rosak semasa sampai.
4. Khidmat pelanggan sangat teruk—kasar, lambat respon, tiada permohonan maaf.
**BUTIRAN**
Kami dapat 3 sebut harga. Dua syarikat sekitar 20 CBM, Royal Relocations beri 16 CBM.
Semasa packing:
* Perabot tidak dibuka
* Barang kecil dipack berasingan
* Barang dalam almari dikeluarkan dan dipack berasingan
Akhirnya mereka naikkan kepada 29 CBM.Read more
Price
Moved from Kuala Lumpur (Malaysia) to Changwon (South Korea)
L.S.
15 November 2020
on Sirelo
They came with a lorry instead of the container and we packed to quite full. When arrived in Portugal, I noticed there are plenty of space to include those items I have left behind. and there are boxes half filled and some boxes full of papers to fill up the boxes. I had a screw driver in one box packed with crystal glasses and a hammer in one box filled with my ceramics! And I was told that it is not the policy to repack at the warehouse. Either the company had hired a lunatic or one very unhappy worker trying to sabotage the company. I had to pay a port tax of 500 euros, which was very shocking and upsetting to me, as the quote was door -to -door and it should be handled by the company.
Moved from Johor Bahru (Malaysia) to Castelo Branco (Portugal)
Thank you for sharing your feedback with us. We take all customer feedback seriously, and we appreciate the opportunity to review your concerns regarding your relocation from Malaysia to Korea.
Our management team has conducted an internal investigation in consultation with the assigned Removal Consultant, Mr. [Name removed by Sirelo], and the packing crew. Please find below our findings and explanations for your consideration.
1. Shipment Volume and Pricing (16 CBM vs. 29 CBM)
Our initial quotation was based on the items identified during the preliminary pre-move survey. During the survey, our Removal Consultant, Mr. [Name removed by Sirelo], explained that the contract included a buffer of up to 20 CBM. This meant that Royal Relocations would honour the contracted rate for a shipment volume of up to 20 CBM, at no additional charge.
However, within the first hour of packing on the first day, the packing supervisor informed us that the actual volume of the shipment was significantly higher than anticipated, at approximately 28–29 CBM.
Mr. [Name removed by Sirelo] immediately visited the site to discuss the matter with you. Following your agreement to proceed with the packing, the team continued with the scheduled work.
On the same day, Mr.[Name removed by Sirelo] informed you that the excess volume would be chargeable at RM100 per additional CBM. This was a preferential rate offered for the excess shipment volume.
Following our internal review, we understand that the difference between the initially quoted volume and the final shipment volume arose primarily because a significant number of additional items, which had not been presented during the preliminary survey, were included in the shipment. Consequently, the final volume increased to 29 CBM, and the quotation was adjusted accordingly to reflect the actual shipment volume.
2. Furniture Dismantling During Packing
Royal Relocations is a FIDI-accredited international moving company, and our services are delivered in accordance with recognised international moving industry standards and practices.
Furniture dismantling is included within our scope of service for specific items, namely dining tables, single, queen and king-size bed frames, and sofa legs. These items are dismantled at origin in Malaysia and reassembled at destination in Korea, as stipulated in the signed contract.
Chairs, however, are not included in the standard furniture dismantling service. Should a customer request chair dismantling, we would explain that reassembly at destination is not included in the contracted service. If reassembly is required, an additional handyman service would be arranged at the customer's expense, subject to the applicable terms and conditions. We would also refer the customer to the relevant furniture dismantling exclusions stipulated in the contract.
Based on our internal findings, no request was made to dismantle the chair on the packing day. This explains why the chair was not dismantled in Malaysia.
3. Packing of the Artificial Christmas Tree
Regarding your concern about the artificial Christmas tree being packed separately rather than consolidated with other items, our packing team adopted this approach to minimise the risk of damage.
Artificial Christmas trees typically consist of multiple leaves and branches that may become misshapen or damaged if compressed or packed together with other goods. Packing the tree separately helps protect its structure and minimise the risk of damage during transportation.
Furthermore, as the tree is relatively lightweight, individual packing allows it to be placed in the upper section of the container during loading, where appropriate. This is a precautionary measure intended to provide additional protection during transit.
Based on our assessment, we do not consider the separate packing of the Christmas tree to have been a major contributing factor to the increase in the overall shipment volume.
4. Missing Mobile Phone and Damaged Items
Regarding the missing mobile phone, management sincerely regrets the incident and apologises for the inconvenience caused.
Our investigation found that the packing crew had inadvertently packed the mobile phone into one of the shipment cartons. When you informed us that your phone's tracking signal indicated that it was at our warehouse, we immediately initiated an investigation. Based on the tracking information, we were able to establish that the device had most likely been packed with the household goods. Fortunately, the phone was eventually recovered in Korea upon delivery of the shipment.
Royal Relocations places considerable emphasis on packing quality and the protection of customers' belongings. We use high-quality, durable packing cartons and employ trained packing personnel to minimise the risk of damage during transportation.
Following delivery, we received a signed delivery report from our destination partner in Korea confirming the delivery of your shipment. However, the report did not contain any recorded remarks regarding damage to the items at the time of delivery. Had any damage been recorded in the delivery report, we would have been able to guide you through the appropriate claims procedure accordingly.
Nevertheless, we fully understand your disappointment upon discovering that several items had been damaged. Despite the care taken throughout the packing and shipping process, accidental damage can unfortunately occur. Management sincerely apologises for the damage to your belongings and the distress this incident has caused.
5. Customer Service Attitude
Management takes your concerns regarding our customer service attitude very seriously. We would appreciate the opportunity to understand the matter in greater detail so that we can review your feedback appropriately and take any necessary corrective action.
Please feel free to contact me directly at [email protected] or by telephone at +60 12-201 9945. I would welcome the opportunity to hear more about your experience and address your concerns personally.
Once again, we appreciate your feedback and the opportunity to review the circumstances surrounding your relocation. While we regret the inconveniences you experienced, we value your comments as an opportunity to review our service delivery and identify areas for improvement.
Thank you for choosing Royal Relocations for your move from Malaysia to Korea. It was our pleasure to be of service to you, and we sincerely regret that certain aspects of your experience did not meet your expectations.
Yours sincerely,
Management Team
Royal RelocationsRead more